Cancellation & Refund Policy
Effective 21 October 2026
This policy applies to digital subscriptions and services purchased from Vector Notion Digital, including Taicho and Swarit, unless an expressly agreed product policy or order form provides otherwise. Your statutory rights remain unaffected.
1. Cancelling a subscription
Cancel at any time before your next billing date through available account controls, or email contact@vectortnotion.com from your registered email address with your product name and order reference. Cancellation stops future renewals and takes effect at the end of the current paid billing period. Access continues until that period ends. We aim to acknowledge email requests within two business days; the time your request was received determines whether it preceded renewal.
2. Refund eligibility
Payments for a billing period that has started, consumed usage and used credits are generally non-refundable. We do provide refunds for duplicate or incorrect charges, and where services are not delivered, materially deficient or not as agreed, as required by applicable law. Unused subscription allowances are not normally refunded or carried forward. Purchased credit validity and any product-specific conditions are disclosed at purchase.
3. Request duration
Report billing errors or service problems within 30 calendar days of the charge or expected delivery by emailing contact@vectortnotion.com with your order reference, payment date, amount and a description of the issue. This reporting window does not limit rights or remedies available under applicable law. Do not send full card details or payment passwords.
4. Review and processing duration
We aim to review refund requests within seven business days of receiving the information needed to assess them. Approved refunds are initiated to the original payment method within seven business days after approval. Banks and payment providers may take additional time to reflect the credit; contact us if it has not arrived within ten business days of initiation.
5. Custom services and enterprise orders
For implementation, consulting or custom development, cancellation and delivery milestones are agreed in the proposal or order form. If work has not begun, prepaid service fees are refundable, less any non-cancellable third-party costs agreed in advance. After work begins, completed work and agreed non-cancellable costs are deducted, and any refundable balance is processed on the timeline above.
6. Returns and exchanges
Our services are entirely digital. Physical returns, return shipping and physical exchanges do not apply. If your digital service is inaccessible or incorrect, contact us for support, correction or an eligible refund.
Questions? Reach us at contact@vectortnotion.com.